Terms of Service

Last updated: 29 July 2026

These Terms of Service govern your use of renarosystems.co.nz and purchases made from Renaro Systems.

Throughout these terms, “Renaro Systems”, “we”, “us”, and “our” refer to Renaro Systems. “You” and “your” refer to any visitor, customer, or person using our website or services.

By accessing our website, placing an order, requesting a quote, or purchasing goods or services from us, you agree to these Terms of Service.

Nothing in these terms limits any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law. Products sold online by New Zealand businesses remain subject to New Zealand consumer protections.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

Where a person places an order on behalf of a company or another person, they confirm that they have authority to bind that party to these terms.

You must provide accurate, current, and complete information when placing an order or contacting us.

2. Products and services

Renaro Systems sells products and services that may include:

• custom-built and prebuilt computers;
• new and used computer components;
• computer upgrades and repairs;
• assembly and configuration services;
• trade-ins; and
• related accessories and technology services.

The availability, specifications, condition, warranty, and included accessories of each product will be described in the relevant product listing, quote, invoice, or written agreement.

Second-hand products may show reasonable signs of previous use. Any known material defects or significant cosmetic damage will be disclosed where reasonably practicable.

3. Product information

We make reasonable efforts to ensure product descriptions, photographs, specifications, compatibility information, and prices are accurate.

Images may be illustrative. Colours and appearance may vary due to lighting, display settings, manufacturing revisions, or the use of equivalent components.

Performance figures, benchmark results, frame rates, temperatures, noise levels, and similar information are estimates only unless expressly guaranteed in writing. Actual performance may vary depending on software, settings, ambient conditions, drivers, workloads, and other factors.

We reserve the right to correct genuine errors or omissions. We will not make a material change to an accepted order without informing you.

4. Custom-built computers

A custom-built computer may contain components selected specifically for your requirements.

Before accepting a custom order, we may provide a quote describing:

• the intended components;
• estimated completion time;
• price;
• deposit requirement;
• warranty; and
• any particular performance or compatibility requirements.

Where an originally specified component becomes unavailable, we will contact you before making a material substitution. Any substitute will be reasonably equivalent unless otherwise agreed.

Minor changes that do not materially reduce performance, quality, functionality, or value may be made where necessary to complete the build.

5. Compatibility and intended use

You are responsible for telling us about any specific software, hardware, workload, display, network, or compatibility requirements before ordering.

Where you make a particular purpose known to us and reasonably rely on our advice, we will recommend or supply products with that purpose in mind.

We are not responsible for compatibility issues caused by undisclosed requirements, later third-party changes, unsupported software, or products added after delivery.

6. Quotes

Unless stated otherwise, quotes are valid for seven days from the date issued.

Quotes may expire sooner if component pricing or availability changes significantly. A quote does not reserve stock until the required deposit or full payment has been received.

Any work or products outside the agreed quote may incur an additional charge, but we will seek approval before carrying out material additional paid work.

7. Prices

All prices are displayed in New Zealand dollars unless stated otherwise.

Prices include GST where Renaro Systems is required to charge GST. Any delivery charges, payment fees, or optional extras will be shown before checkout or included in the quote.

We may change prices at any time, but price changes will not ordinarily affect an order that we have already accepted and for which payment has been received.

8. Orders and acceptance

Submitting an order does not necessarily mean that it has been accepted.

An order is accepted when we:

• confirm acceptance;
• begin sourcing or assembling a custom order;
• dispatch the goods; or
• notify you that the order is ready for collection.

We may decline or cancel an order before acceptance where:

• a product is unavailable;
• there is an obvious pricing or listing error;
• payment cannot be verified;
• fraud or unauthorised activity is suspected;
• the order cannot lawfully be fulfilled; or
• an agreed custom requirement cannot reasonably be met.

If we cancel a paid order, we will refund the amount paid for any goods or services not supplied.

9. Deposits

Custom builds, specially sourced items, repair work, and other personalised services may require a deposit.

Unless otherwise stated in writing, the deposit is 50% of the agreed price.

Once we have begun purchasing components, reserving stock, modifying products, or carrying out work specifically for your order, a deposit may be used to cover reasonable costs already incurred.

A deposit will not be withheld as a penalty, and nothing in this section limits your rights where Renaro Systems breaches the agreement or fails to provide goods or services as required by law.

The remaining balance must be paid before collection or dispatch unless another arrangement has been agreed in writing.

10. Payment

We may accept payment methods displayed at checkout or agreed directly with you, including card payments, bank transfer, cash on collection, or approved finance services.

You confirm that you are authorised to use the chosen payment method.

Title to goods remains with Renaro Systems until full payment has been received, but risk may pass to you upon delivery or collection.

We may pause assembly, repair, delivery, or collection where an amount is overdue.

11. Fraud prevention

We may take reasonable steps to verify an order, payment, customer identity, delivery address, or collection arrangement.

We may request identification or further information where reasonably necessary to prevent fraud or unauthorised transactions.

Orders may be delayed or cancelled where verification cannot be completed.

12. Delivery

Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed in writing.

Delivery may be affected by component availability, courier delays, weather, public holidays, rural delivery requirements, or events outside our reasonable control.

You must provide an accurate and accessible delivery address. Additional delivery costs caused by an incorrect address, refused delivery, or repeated delivery attempts may be charged where reasonable.

Responsibility for goods generally passes to you when they are delivered to the address you provided or collected by you or your authorised representative.

This does not affect your rights where goods are lost or damaged before valid delivery.

13. Collection

Orders offered for collection must be collected from the agreed location at the arranged time.

We may ask the collecting person to provide the order details and suitable identification.

A person collecting on your behalf will be treated as authorised where they can provide sufficient order or collection information.

You should inspect the exterior condition of the goods at collection and notify us promptly of any issue.

14. Delays and unavailable components

We will notify you where we become aware of a material delay.

For custom orders, estimated completion dates may depend on supplier and courier availability.

Where a delay becomes unreasonable or we cannot supply the agreed product, we will discuss an appropriate alternative, revised timeframe, or refund for the unsupplied portion of the order.

15. Cancellations

You may request cancellation before an order is accepted or work begins.

Custom-built, specially ordered, personalised, or modified products generally cannot be cancelled for change-of-mind reasons once procurement, assembly, or modification has begun.

Where cancellation is accepted after costs have been incurred, we may retain or charge the reasonable, evidenced costs directly associated with the cancelled order.

This does not limit any cancellation or refund rights available under New Zealand law.

16. Returns, refunds, and warranty

Returns, refunds, faults, and warranty claims are governed by our separate Returns and Refund Policy, which forms part of these terms.

Unless a listing states otherwise, complete computer systems built and sold by Renaro Systems include a one-year return-to-base hardware warranty.

The stated warranty is additional to, and does not replace, rights under the Consumer Guarantees Act. The CGA establishes minimum guarantees relating to the quality, safety, and usability of goods and services and may provide remedies such as repair, replacement, or refund.

17. Repairs and upgrades

Before carrying out repair or upgrade work, we may inspect the product and provide an estimate or quote.

An initial assessment may not reveal every fault. We will seek your approval before undertaking material additional paid work not covered by the agreed scope.

You must disclose relevant information, including:

• previous faults;
• liquid or impact damage;
• attempted repairs;
• modified firmware;
• overclocking;
• malware;
• intermittent issues; and
• any important data stored on the device.

Replacement parts removed during paid work may be disposed of unless you request their return before the work is completed, except where they must be retained for a manufacturer or supplier warranty claim.

18. Data and backups

You are responsible for backing up important data before providing a computer or storage device to us.

Testing, repair, diagnosis, upgrades, operating-system installation, malware removal, or hardware replacement may result in data loss or require a drive to be erased.

We will take reasonable care when handling your device but cannot guarantee that data will be preserved.

Where access credentials are required, you should provide temporary credentials where practicable and remove access after the service is complete.

19. Software and licences

Software supplied with a product remains subject to the licence terms of its publisher.

You are responsible for maintaining valid licences for software you install or ask us to install.

We will not knowingly install pirated, unauthorised, or unlawfully activated software.

Unless otherwise stated, operating-system installation does not include ongoing software support, third-party account support, or a guarantee that all future software versions will remain compatible.

20. Windows activation

Where Windows is advertised as activated, we will supply the system with a valid activation method reasonably appropriate for that computer.

Activation may be tied to the motherboard or a digital licence and may be affected by major hardware changes.

Microsoft’s licence terms and activation systems are controlled by Microsoft, not Renaro Systems.

21. User modifications

You may upgrade or modify your computer after purchase.

However, Renaro Systems is not responsible for a fault or damage caused or materially contributed to by:

• incorrect installation;
• incompatible components;
• accidental damage;
• unauthorised electrical modification;
• overvolting;
• settings outside manufacturer specifications; or
• other improper modification.

Opening or modifying a computer does not automatically remove your statutory rights or invalidate coverage for unrelated faults.

22. Overclocking and mining

Unless expressly agreed, systems are supplied for operation within manufacturer specifications.

Overclocking, overvolting, modified firmware, cryptocurrency mining, or sustained specialist workloads may increase heat, power consumption, component degradation, and instability.

A warranty or consumer claim will not be declined merely because such use occurred. However, damage or failure caused or materially contributed to by that use may not be covered by our voluntary warranty.

23. Trade-ins

Trade-in values are estimates until the product has been physically inspected and tested.

You confirm that any product traded to us:

• belongs to you;
• is not stolen;
• is not subject to finance or another person’s security interest;
• has been accurately described;
• does not contain unlawful material; and
• may lawfully be sold by you.

The final value may be adjusted where the condition, specifications, functionality, or identity of the product differs materially from the information supplied.

You are responsible for backing up and removing personal data before surrendering a trade-in. We may securely erase storage devices, but we do not guarantee recovery of data after the item has been accepted.

Unless stated otherwise, an eligible trade-in may be paid as cash or provided as store credit at the agreed rate.

24. Customer-provided components

We may agree to install or test components supplied by you.

We are not responsible for pre-existing defects, undisclosed damage, incompatibility, counterfeit products, or failures inherent in customer-supplied components.

We will exercise reasonable care while handling them and remain responsible where damage is caused by our failure to exercise reasonable care and skill.

Labour charges may still apply where a customer-supplied component is faulty or incompatible.

25. Website use

You must not use our website:

• for unlawful or fraudulent purposes;
• to transmit malicious code;
• to interfere with the website’s operation or security;
• to scrape or copy content in a way that infringes our rights;
• to impersonate another person;
• to submit false information; or
• to attempt unauthorised access to accounts or systems.

We may restrict access where we reasonably believe the website is being misused.

26. Customer accounts

You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

You must notify us promptly if you suspect unauthorised access.

We may suspend or close an account where reasonably necessary for security, fraud prevention, legal compliance, or serious breaches of these terms.

27. Reviews and submitted content

Where you submit a review, photograph, comment, or other content, you confirm that:

• you have the right to submit it;
• it is accurate to the best of your knowledge;
• it does not infringe another person’s rights;
• it is not unlawful, threatening, malicious, or misleading; and
• it does not contain malicious code.

You retain ownership of your content but grant us a non-exclusive, royalty-free permission to display, reproduce, and use it for operating and promoting Renaro Systems.

We may remove content that breaches these terms but will not remove a genuine negative review solely because it is critical.

28. Intellectual property

The Renaro Systems name, branding, website design, original photographs, written content, graphics, and other original materials are owned by or licensed to Renaro Systems.

You may view and use the website for personal purchasing purposes.

You must not reproduce, republish, sell, commercially exploit, or falsely claim ownership of our content without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

29. Third-party services

Our website may use or link to third-party services such as:

• Shopify;
• payment processors;
• finance providers;
• courier companies;
• social-media platforms; and
• external manufacturer websites.

Those services may have separate terms and privacy practices.

We are not responsible for the content or independent conduct of third-party websites, but this does not remove any responsibility we have for suppliers or contractors used to fulfil our obligations to you.

30. Privacy

Our collection and handling of personal information are governed by our separate Privacy Policy and the Privacy Act 2020.

New Zealand businesses must follow privacy principles governing how personal information is collected, stored, used, disclosed, accessed, and corrected.

31. Marketing communications

We may send promotional electronic messages where you have consented or where another lawful basis applies.

Marketing messages will identify the sender and include a functional unsubscribe method.

New Zealand’s Unsolicited Electronic Messages Act 2007 regulates commercial emails, texts, and similar electronic messages with a New Zealand link.

You may unsubscribe at any time, although we may still send non-promotional messages necessary to process an order, provide a service, or address a security or warranty issue.

32. Security

We take reasonable measures to protect our website and customer information, but no internet service or electronic transmission is completely secure.

You must not attempt to bypass security measures or introduce harmful software.

You should contact us promptly if you become aware of a potential security issue affecting your account or order.

33. Website availability

We do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or change the website for maintenance, security, upgrades, or operational reasons.

Where an error affects an existing order, we will work with you to provide an appropriate solution.

34. Liability

Nothing in these terms excludes, restricts, or modifies liability or rights that cannot lawfully be excluded, including rights under the Consumer Guarantees Act and liability arising from our negligence where exclusion is prohibited.

To the extent permitted by law, Renaro Systems is not liable for indirect or consequential losses that were not reasonably foreseeable when the agreement was made.

We are not responsible for loss caused by:

• your failure to follow reasonable instructions;
• inaccurate information supplied by you;
• unauthorised modifications;
• incompatible customer-provided products;
• malware or third-party software;
• failure to maintain backups; or
• events outside our reasonable control.

Any limitation will apply only to the extent it is fair, reasonable, and legally enforceable.

35. Business customers

Where you acquire goods or services in trade for business purposes, we may agree in writing to contract out of provisions of the Consumer Guarantees Act where the Act permits this and where doing so is fair and reasonable.

No contracting-out arrangement applies unless it is expressly agreed in writing.

36. Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, serious transport disruption, supplier failure, power or internet outages, industrial action, government restrictions, or widespread component shortages.

We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

This section does not allow us to retain payment indefinitely for goods or services we cannot supply.

37. Complaints and disputes

Please contact us first if you have a concern so we can attempt to resolve it directly.

Both parties agree to communicate reasonably and provide relevant information needed to investigate the issue.

Nothing in these terms prevents either party from using the Disputes Tribunal, courts, regulators, chargeback processes, or any other remedy available under New Zealand law.

38. Changes to these terms

We may update these terms from time to time to reflect changes to our business, website, services, or legal obligations.

The version applying to an order will generally be the version in effect when the order was placed, unless a later change is required by law or agreed with you.

The latest version will be published on our website with its effective date.

39. Severability

If any part of these terms is found to be unlawful or unenforceable, that part will be modified or removed only to the extent necessary.

The remaining terms will continue to apply.

40. No waiver

A failure or delay by either party to enforce a right does not waive that right.

41. Entire agreement

These terms, together with the applicable product listing, accepted quote, invoice, Returns and Refund Policy, Privacy Policy, and any written terms agreed for a particular order, form the agreement between you and Renaro Systems.

Where there is a conflict, specifically agreed written terms for an individual order take priority over these general terms, except where doing so would unlawfully limit consumer rights.

42. Governing law

These terms are governed by the laws of New Zealand.

The New Zealand courts and tribunals will have non-exclusive jurisdiction over disputes relating to these terms.

43. Contact

Questions about these Terms of Service can be submitted through the contact details published at:

Renaro Systems
Website: renarosystems.co.nz
Location: Christchurch, New Zealand
Email: sales@renarosystems.co.nz