Shipping policy
Shipping Policy
Provider: Xuanyuan (Xavier) Cai
Order Processing & Build Time
All systems are prepared and tested prior to dispatch.
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Custom-built systems: Typically dispatched within 3–7 business days depending on build complexity and part availability
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Prebuilt / refurbished systems: Typically dispatched within 1–3 business days
Delays may occur during periods of high demand or due to component availability.
Shipping & Delivery
Once dispatched, delivery times will vary depending on location and courier services.
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Tracking information will be provided where available
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Estimated delivery times are not guaranteed
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Risk & Responsibility
Risk transfers to the customer upon delivery.
Customers must ensure that delivery details are correct. Xuanyuan (Xavier) Cai is not responsible for delays or losses caused by incorrect shipping information.
Delivery Issues
If your order:
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Arrives damaged
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Is missing items
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Is not delivered within a reasonable timeframe
You must contact us within 48 hours of delivery (or expected delivery date) with relevant details and evidence where applicable.
Failed Deliveries
If a delivery fails due to customer error (e.g. incorrect address, unavailable recipient), additional shipping fees may apply for redelivery.
General
Delivery timeframes are estimates only and may be affected by external factors such as courier delays, weather, or logistics disruptions.
This policy operates alongside applicable consumer protection laws.