Frequently asked questions
Buying a PC
Yes. Every PC is assembled, tested and prepared before collection or delivery. Windows, drivers and essential updates are installed unless stated otherwise.
Consider the games you play, your monitor resolution and your budget. Contact Renaro Systems if you need help choosing.
A PC is reserved once an agreed deposit or full payment has been received.
Renaro Systems mainly sells completed prebuilt systems. Custom requests may be considered depending on availability and budget.
Components and testing
Renaro Systems PCs may use a combination of new and carefully sourced components. Every completed system is tested before sale.
Systems are checked for stability, temperatures, storage health, memory, graphics performance and essential functionality.
Yes. Unless stated otherwise, the photos and specifications represent the actual PC being sold.
Most systems use standard desktop components and can be upgraded, subject to compatibility.
Warranty and support
Eligible PCs include a one-year return-to-base warranty.
The PC must be returned or delivered to Renaro Systems for inspection, diagnosis or repair.
Not automatically. However, damage caused by an incorrect installation or incompatible part may not be covered.
Contact Renaro Systems with a description of the issue, any error messages, and photos or videos where helpful.
Yes. Reasonable setup, troubleshooting and warranty-related support is available.
Payment, collection and delivery
Available methods are shown at checkout. Contact Renaro Systems if you need to arrange a deposit or collection payment.
Yes. Christchurch collection is available by arrangement.
Yes. New Zealand-wide delivery is available for eligible systems.
Systems are carefully packed to protect the case and internal components during transport.
Trade-ins
Complete desktop PCs, graphics cards, processors, motherboard bundles and selected components may be accepted.
Complete the embedded Trade-In form with the system specifications, condition and clear photos.
No. The final offer may change after the item has been physically inspected and tested.
Yes. Cash and store-credit offers may be available, with additional value sometimes offered for store credit.
Faulty or incomplete items may be considered if they are described accurately.
Yes. Back up and remove personal files before handing over a system.
Still have a question?
Contact Renaro Systems for straightforward help with available PCs, compatibility, trade-ins or support.